ITIL® 5 Foundation

Badge awarded to

Bernhard Doppler

Issued on 12 Aug 2026 by

tecTrain GmbH

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The participant has acquired foundational knowledge of the ITIL® 5 framework for modern digital product and service management. They can contextualise key concepts relating to digital products, services, and service relationships and explain their contribution to end-to-end value creation. They are able to describe the ITIL Value System, including governance and the guiding principles, analyse value chains and value streams, and consider the four dimensions of product and service management. The acquired competencies enable them to use ITIL® 5 as a foundation for customer-focused product and service management, contextualise continual improvement, and understand how the framework integrates with other established approaches.

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Code

ITIL5FND

Issuer

tecTrain GmbH

office@tectrain.at

Die tecTrain GmbH zählt mit Standorten in Wien, Graz und Linz zu Österreichs führenden Bildungsanbietern in den Bereichen IT und Business Skills. Unsere Programme verbinden aktuelle Technologien, Zukunftskompetenzen und die Anforderungen der digitalen Arbeitswelt und sichern damit einen zukunftsorientierten und praxisnahen Lernerfolg.

Seit 2011 begleiten wir Firmen, Organisationen und Einzelpersonen bei der maßgeschneiderten Planung und Umsetzung ihrer Qualifizierungsstrategien. Digitale Lernformate und vielseitige Methoden sorgen dafür, dass Weiterbildung nachhaltig wirkt, effizient gestaltet ist und Zukunftssicherheit schafft.

Jährlich entscheiden sich mehr als 12.000 Teilnehmer:innen für unsere Bildungsangebote aus über 600 Kursen – online oder in unseren Seminarzentren und vertrauen dabei auf die höchsten Standards eines Ö-CERT-geprüften Qualitätsanbieters sowie als akkreditierter Trainingspartner renommierter Hersteller.

Criteria

The participant has successfully completed the ITIL® 5 Foundation training programme and achieved the defined learning outcomes.

They have demonstrated in particular that they can:

understand and contextualise the fundamental concepts of digital products and modern service management
explain service relationships and their contribution to value co-creation
describe the ITIL Value System, including governance and the ITIL guiding principles
contextualise the structure of the ITIL service value chain and the purpose of ITIL management practices
analyse value streams and explain the foundations of value stream management
position continual improvement as an integral part of developing products and services
consider the four dimensions of product and service management: organisations and people information and technology, partners and suppliers, and value streams and processes
explain how ITIL® integrates with other established frameworks