The Agency: Season 1
Badge awarded to
Lilia Panasenkova
The badge holder has completed training to answer customer inquiries, complete a basic booking, and issue/void airline tickets.
Issued on 15 Aug 2026 by
Travelport
Issuer
Travelport
lmssupport@travelport.com
Travelport is a global travel technology company that offers modern retailing platforms, best-in-class customer support, a next-generation marketplace, and a passion for delivering exceptional travel experiences.
Criteria
Type of recognition
Completion-based certificate
Learning objectives
Learn about a "day in the life" at a travel agency, from inquiry to basic bookings and all the way to ticketing.
Learning Experience/activities
Self-paced e-learning featuring:
- Text and multimedia presentations that introduce key concepts and apply them to the workplace
- Interactive checkpoints within the course to test for knowledge and understanding
Assessment
The level concludes with an assessment of 25 questions, comprising a total of 100 points. The learner must score 80% or higher to pass the assessment. A maximum of one attempt is permitted.
Estimated learning effort
2 hours 45 minutes
