Member Services in Student Activities

Learning outcomes of the study module This module focuses on the basic competence needed by anyone participating in student activities. Students can develop their competence in the fields of the module by, for example, organising events, participating in the bustling student activities of different campuses, actively developing communications in networks and social media and by engaging in tutoring activities. The goal is to develop competence in three areas: 1. Customer service competence Student is able to - describe the elements of excellent customer service and provide examples of this related to their own student activities - interact with different kinds of people in customer service situations, taking their individual needs into consideration - provide customer service in a constructive manner and promote community spirit 2. Safety, security and data protection - student is able to - ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services - use membership registers and point-of sales systems safely 3. Service development Student is able to - identify indirect feedback - use feedback to develop services - take future trends into account in service development