Spirit of service

FR/EN

Créé à Marseille en 1966 par Pierre Bellon, Sodexo est le leader mondial de l'alimentation durable et d'expériences de qualité à tous les moments de la vie : éducation, travail, soin et divertissement. Le groupe se distingue par son indépendance, son actionnariat familial fondateur et son modèle économique responsable.

Founded in Marseilles in 1966 by Pierre Bellon, Sodexo is the world leader in sustainable food solutions and quality service experiences at every stage of life: education, work, healthcare and entertainment. The group is distinguished by its independence, its founding family shareholding and its responsible business model.

Context of award

This badge is given by Sodexo to recognize the holder's professional qualities in customer service.

Recognized skills

1. Ability to communicate with empathy and reformulate requests.

2. Possesses a posture of service and welcome.

3. A strong sense of observation and attention to detail, to cater to the customers’ needs.

4. Ability to organize one's work to respond effectively to customers' needs.

5. Positive and able to manage conflicts.

Award criteria

1. Communicates regularly with customers in an active, attentive manner.

- Ability to listen with a focused posture and eye contact.

- Is focused on the other person.

- Ability to effectively reformulate a request.

- Knows how to ask open and/or closed questions to identify a customer's need.

2. He/she knows and respects the attitudes of welcome and service best practices.

3. He/she is adaptable and respectful of all types of customers, including those with disabilities or special needs: they do not make a difference or give priority to respect.

4. Schedules tasks according to set priorities, service imperatives and customer flow.

5. He/she knows how to manage conflict by:

- Adopting the right tone of voice and posture to avoid escalation.

- Protecting the company's interests.

- Remaining factual.

- Remaining courteous.

- Passing the baton to the high authority/expert if necessary.