The Agency: Season 2
Badge awarded to
Andrew McCormick
The badge holder has completed 10 modules covering how to effectively use Smartpanel, branded fares, trip quotes, EMD Manager, Assisted Ticketing, Automated Exchanges, and work with direct and ticketless airlines.
Issued on 10 Jun 2026 by
Travelport
Issuer
Travelport
lmssupport@travelport.com
Travelport is a global travel technology company that offers modern retailing platforms, best-in-class customer support, a next-generation marketplace, and a passion for delivering exceptional travel experiences.
Criteria
Type of recognition
Completion-based and assessment-based certificate
Learning objectives
- Understand the Smartpanel, branded fares, and trip quotes
- Analyze fare rules and fare displays
- Create remarks, Special Service Requests (SSRs), and Other Service Information (OSI)
- Issue tickets using the appropriate formats
- Manage seat assignments and Electronic Miscellaneous Documents (EMDs)
- Identify passive segments, notifications for canceled flights, and time changes
- Work with direct payments and ticketless airlines
- Use Assisted Ticketing and Automated Exchanges
Learning Experience/activities
Self-paced e-learning featuring:
- Text and multimedia presentations that introduce and then apply key concepts
- Interactive checkpoints within the course to test for knowledge and understanding
Assessment
The level concludes with an assessment of 20 questions, comprising a total of 100 points. The learner must score 80% or higher in a single attempt to pass the assessment.
Estimated learning effort
2 hours
