Digital supporter - Ethical instructing

Digi- ja väestötietovirasto

digituki@dvv.fi

Digi- ja väestötietovirasto edistää yhteiskunnan digitalisaatiota, turvaa tietojen saatavuutta ja tarjoaa palveluja asiakkaiden elämäntapahtumiin.

Tags:

digital, ethical, guidelines, support

The Digital and Population Data Services Agency (DVV) is providing digital support providers with an opportunity to verify their competence in digital support guidance situations. Ethical guidance competence in digital support can be verified with a Digital Support – Ethical Guidelines skill badge. By earning the badge, the digital support provider verifies they: - Understand the responsibilities of both the provider and the recipient of digital support. - Promote safe and high-quality digital support which is carried out in mutual understanding of both parties. Core competence: 1. Understanding the objectives of digital support and how digital support promotes the development of the digital competence of the customers. 2. Understanding how to process the customer's personal data and operate in situations requiring strong electronic identification. 3. Understanding the importance of encouraging the customer to be active and learn instead of handling their service matters on their behalf.

Criteria

The skill badge is awarded based on questions answered correctly.

Issuer endorsements

KSAK Oy / Koillis-Suomen Aikuiskoulutus

info@ksak.fi

Tämä organisaatio on luotettu jäsen verkostossamme
Teemme yhteistyötä tämän organisaation kanssa
Myönnämme tämän organisaation merkkejä
Jaamme merkit tämän organisaation kanssa

Oamk, Ammatillinen opettajakorkeakoulu

amok@oamk.fi

This organisation is a trusted member of our network
We recognise badges issued by this organisation
We design or co-create badges in collaboration with this organisation
Badges created and issued by this organisation align with our standards

TIEKE Tietoyhteiskunnan kehittämiskeskus ry

digiosaaminen@tieke.fi

Suunnittelemme tai kehitämme yhteistyössä merkkejä tämän organisaation kanssa
Jaamme merkit tämän organisaation kanssa
Teemme yhteistyötä tämän organisaation kanssa

The application consists of three questions, each with several correct answers. A competence mark is awarded when all answers are correct.

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