Customer Service Excellence
Badge awarded to
Matthew Lea
Earners of this badge have provided strong customer service skills to increased customer satisfaction, loyalty, and business success.
Issued on 1741419479 by
Cambridgeshire & Peterborough Combined Authority
Issuer
Cambridgeshire & Peterborough Combined Authority
internships@cambridgeshirepeterborough-ca.gov.uk
Creator
Social Impact Software MSP
jon@sisimpact.org
Criteria
This activity takes days to complete. Earners access this activity for free.
- Earner has demonstrated effective communication with customers to understand their needs, answering their questions or concerns, and providing them with excellent support and service.
- Earner has demonstrated knowledge and problem-solving by interpreting a variety of products or services to troubleshoot issues and find solutions to customer queries. Earner has provided customers with clear language and instructions, or, where appropriate, has rectified the issue on behalf of the customer.
- Earner has provided an excellent customer experience by responding quickly and maintaining the friendly and positive demeanor that customers expect from the organisation.
- Earner has taken part in a professional experience or specific type of experience which includes customer service as part of an employability study programme.
- Available by application only, please contact the provider for more information.
- 2nd floor, Pathfinder House, St Mary's Street, Huntingdon, Cambridgeshire, England, PE29 3TN.
Alignments
Cities of Learning Badging Standard - Demonstrate layer
https://www.thersa.org/cities-of-learning/badging-standards
This badge has been mapped to the Demonstrate Layer of the Cities of Learning Badging Standard. The earner has demonstrated they can apply knowledge with real world context and has gained experience, consistently and applied feedback they have received in order to develop.
