Partner from the Start Toolkit

Make a difference at work by changing what people do, not just what they know.

We offer rigorous, hands-on skill-building materials for Learning & Development practitioners. You'll break free of "the way we've always done it" and bring your stakeholders with you.

Recipient has marked complete all of the on-the-job tasks listed in the Partner from the Start toolkit by Cathy Moore. Skills practiced include:

• Confirm that the training requestor is the person who "owns" the performance problem
• Help the client clarify the performance problem and identify a specific group who needs to change
• Help identify a measure that will show how the organization benefits when the problem is solved
• Independently research the performance problem to see how other organizations have solved it and what studies have shown to work
• Help the client shift their focus from transmitting knowledge to changing behavior
• Help the client specify what people need to do on the job to achieve the desired change
• Help the client identify the barriers to performance of the high-priority job tasks
• Brainstorm efficient non-training solutions to performance barriers, such as improving tools and processes
• Propose only the necessary amount and type of training to support the required behaviors, and tell the client when training is not the solution
• When training is part of the solution, begin to brainstorm activities that help people practice the job tasks