AccountAbility

FR/EN

Créé à Marseille en 1966 par Pierre Bellon, Sodexo est le leader mondial de l'alimentation durable et d'expériences de qualité à tous les moments de la vie : éducation, travail, soin et divertissement. Le groupe se distingue par son indépendance, son actionnariat familial fondateur et son modèle économique responsable.

Founded in Marseilles in 1966 by Pierre Bellon, Sodexo is the world leader in sustainable food solutions and quality service experiences at every stage of life: education, work, healthcare and entertainment. The group is distinguished by its independence, its founding family shareholding and its responsible business model.

Badge description/Context of award

This badge recognizes participants who have successfully completed the 12month
AccountAbility program.

Recognized Skills

This badge is awarded to the participants who are able to:

• Transfer learning by sharing AccountAbility tools and practices with their teams.

• Show evidence of business application resulting in account retention, account growth, cross-selling opportunities, or increased client value.

Key Objectives

Awarded to operators who successfully demonstrate the AccountAbility mindset and apply account-based growth principles in their role.

To earn this badge, participants must:

1. Shift client conversations from cost to value Demonstrate the ability to engage clients in discussions focused on outcomes, expertise, and value creation rather than solely on cost.

2. Build trusted client relationships Apply techniques that strengthen client engagement, foster trust, and support long-term partnerships.

3. Identify and develop growth opportunities Proactively uncover client needs, recognize opportunities for account growth, and contribute to solution co-
   creation.

4. Apply AccountAbility tools and behaviors Use the frameworks, practices, and habits introduced during the program in real client interactions.

5. Champion a growth culture Actively contribute to a culture of client-centricity, collaboration, and continuous improvement within their team.

6. Demonstrate business impact Provide evidence of applying learning through client success stories, opportunity identification, relationship development, or measurable business outcomes.

Attribution Criteria

• Full participation in the 2day AccountAbility training
• Usage of the ai bot with improvement of 20% from first attempt
• Transfer learning by sharing AccountAbility tools and practices with their teams.
• Show evidence of business application resulting in account retention, account
• growth, cross-selling opportunities, or increased client value.