Soft Skills Training for Employment

The quality of being self-assured and confident without being aggressive

Exchanging and conveying information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.

Communicate with colleagues using body language and other non-verbal cues in order to ensure effective communication during operations.

Work confidently within a group with each doing their part in the service of the whole.

Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

Preserve health, hygiene, safety and security in the workplace in accordance with relevant regulations.

Make a choice from several alternative possibilities.

Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.

Plan the time sequence of events, programmes and activities, as well as the work of others.