Managing my Retail Store
The Digital Badge 'Managing My Store' provides store managers with an overview of the trends in the grocery, textile and consumer markets, and the knowledge and critical thinking capabilities to evaluate the customer experience in their store for the purposes of identifying areas for improved performance.
The badge focuses on:
Trends in Food and Textile Retailing;
Trends in Consumer and Shopper Behaviour;
Customer Experience Management;
Managing Waste and Shrink;
Applied Project.
Issued on 31 Aug 2026 by
University College Cork - OVPTL
Expires: 31 Aug 2031
Issuer
University College Cork - OVPTL
digitalbadges@ucc.ie
University College Cork (UCC) is a leading global university based in Cork City, Ireland. The Office of the Vice-President for Teaching & Learning at UCC promotes and supports excellence in teaching and to increase the quality of education at UCC.
Criteria
- Identify market opportunities in grocery and textiles based on an analysis of trends in consumer and shopper behaviours.
- Identify critical shopper-store touch points along the path to purchase.
- Critically evaluate their store’s ability to deliver high levels of customer experience and satisfaction.
- Implement procedures to reduce in-store waste and shrink.
- Conduct an in-store improvement project.
