Managing and Leading my Store Community
The Digital Badge in 'Managing and Leading my Store Community' focuses on the importance of the team and wider community,specifically including customers, in driving Dunnes Stores' success.
The following topics are addressed:
Leadership
Story and Community Dynamics and Roles
Team cohesion
Team performance and
Conflict Management.
Issued on 31 Aug 2026 by
University College Cork - OVPTL
Expires: 31 Aug 2031
Issuer
University College Cork - OVPTL
digitalbadges@ucc.ie
University College Cork (UCC) is a leading global university based in Cork City, Ireland. The Office of the Vice-President for Teaching & Learning at UCC promotes and supports excellence in teaching and to increase the quality of education at UCC.
Criteria
- Summarise their own leadership and management characteristics in terms of known models as found in a retail environment
- Recognise different team roles and match behaviours to role characteristics
- Build the team and retail store community cohesion using culture-driven methods
- Monitor the performance of colleagues using accepted metrics
- Choose between different conflict approaches to effectively resolve conflict in a retail environments
