Digital supporter - Ethical instructing

Digital supporter - Ethical instructing

Digi- ja väestötietovirasto edistää yhteiskunnan digitalisaatiota, turvaa tietojen saatavuutta ja tarjoaa palveluja asiakkaiden elämäntapahtumiin.

Tags:

digital, ethical, guidelines, support
The Digital and Population Data Services Agency (DVV) is providing digital support providers with an opportunity to verify their competence in digital support guidance situations. Ethical guidance competence in digital support can be verified with a Digital Support – Ethical Guidelines skill badge. By earning the badge, the digital support provider verifies they: - Understand the responsibilities of both the provider and the recipient of digital support. - Promote safe and high-quality digital support which is carried out in mutual understanding of both parties. Core competence: 1. Understanding the objectives of digital support and how digital support promotes the development of the digital competence of the customers. 2. Understanding how to process the customer's personal data and operate in situations requiring strong electronic identification. 3. Understanding the importance of encouraging the customer to be active and learn instead of handling their service matters on their behalf.

The skill badge is awarded based on questions answered correctly.


Digital Support – Ethical Guidelines

The Digital and Population Data Services Agency (DVV) provides digital support providers with an opportunity to verify their competence in digital support guidance situations. Ethical guidance competence in digital support can be verified with a Digital Support – Ethical Guidelines skill badge.

The skill badge proves you understand the responsibilities of both the provider and the recipient of digital support. You promote safe and high-quality digital support which is carried out in mutual understanding of both parties.

The aim of the skill badge is to highlight the fact that digital support is about people, not just technical assistance.


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Thank you for your responses. We will process the application within two weeks.

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