MISSION 1 - UNDERSTAND THE IMPACT OF DIGITAL
Choose an industry or career that interests you. Give your opinion with respect to the impact of digital technology on that industry or career:
Which statement best describes the state of the industry?
Digital technology has yet to impact
Established (non-digital) companies are vulnerable to new agile digital innovators
The industry as a whole is making progress in integrating digital into the core of their business
The move to digital has largely been made
The industry has always been digital
In your opinion, what challenges must be overcome to make the industry more digital?
What beneffits will accrue from making the industry more digital?
Benefits may apply to the industry, the company, the employees, the customers or the wider environment.
What attracts you to this industry or career?
MISSION 2 - REFLECT ON A TIME WHEN YOU HAD A BAD CUSTOMER EXPERIENCE
Briefly describe your bad customer experience
If you were a manager in this company what would you do to ensure your experience is not repeated?
MISSION 3 - REFLECT ON YOUR ABILITY TO SELL
Download the reflective template here: http://careercred.com/wp-content/uploads/2016/01/Business-Awareness-MISSION-3.docx
Your mission is to reflect on a time when you had to sell something. You can interpret "sell" in its broadest sense to include selling anything from a product or service, selling yourself, selling an idea or concept etc. Ideally your experience should include some element of making the sale such that, without your input, the sale would not have happened.
MISSION 4 - ASSESS YOUR BUSINESS AND CUSTOMER AWARENESS SKILLS
Rate your ability on the five point scale below on each of the THREE Business and Customer Awareness abilities.
Then, justify and support your ratings by completing parts A, B, C in the textboxes below.
PART A Justification
Part A is analytical, not descriptive. You should justify your assessment of your skills by analysing the evidence that you submitted to complete the missions.
When re-considering the missions you have completed you might reconsider what went well or what went badly and seek to analyse the reasons why they went well or badly and what the consequences were for your own skills development.
PART B Conclusion
In Part B you should sum up what you have learnt about yourself as a result of completing the missions and this self-assessment exercise.
What did you learn about your current level of knowledge or competence?
What could or should you have done differently? What stopped you from doing this?
PART C Improvement Plan
Part C should build on Parts A and B to identify the main areas for improvement and describe specific actions designed to address these areas.
Your action plan should flow naturally from the conclusions you reached in Part B. Where your conclusions identified areas for improvement, these should be addressed in the action plan. Even where the learning and development experience was positive you should identify how you can improve further.
You should justify the selected actions by explaining why you plan to do them and what outcome you hope to achieve.